Case Study
Market Maven – (Community Management)
Crafting compelling brands for retail leaders
"Our aim was to build a community as loyal as our clientele."
What We Did:
Market Sonic Pro fostered a thriving online community for Market Maven, centring around their retail brand. By implementing targeted social media strategies, encouraging user-generated content, and hosting virtual events, we cultivated a space for customers to connect, share experiences, and become brand advocates. Additionally, we introduced loyalty programs and interactive customer service initiatives to further enhance community engagement:
Social Media Strategy
Developed a tailored social media strategy to engage with the retail community
User-Generated Content Campaign
Encouraged customer stories and reviews through targeted campaigns
Loyalty Programmes
Launched loyalty programs that reward engagement and repeat business
Interactive Customer Service
Provided real-time customer service via social platforms
Results:
40% more community engagement
35% increase in user-generated content
20% higher retention through loyalty programs
